Client Engagement & Planning

The Client Engagement & Planning team within Library & Information Technology Services is focused on ensuring Bryn Mawr’s faculty, staff, and students have the support, tools, and strategic oversight they need to use technology effectively. We act as the bridge between LITS and the broader college community by anticipating needs, guiding procurements and partnerships, and delivering client-centered support.

What We Do

• Client Support & Education
  We provide front-line support (help desk, technical assistance) and training so that users understand, access, and use technology tools well.

• Procurement & Vendor Partnerships
  We manage relationships with vendors, coordinate technology purchasing, and ensure procurement decisions align with institutional strategy, standards, and value.

• Assessment, Learning Spaces, & Special Projects
  We evaluate and plan for improvements in learning environments, technology in instructional settings, and special projects that enhance the IT & library experience.

• Customer Service & Service Delivery
  We monitor and improve how services are delivered—ensuring responsiveness, clarity, and quality in how LITS interacts with our community.

• Relationship Management
  We proactively communicate with departments and units across campus to anticipate technology and informational needs, gather feedback, and plan for future changes.

How We Support the College

• Making technology more accessible, intuitive, and aligned with academic and administrative goals.

• Ensuring procurement is done wisely: cost-effective, efficient, and keeping sustainability, compatibility, and future growth in mind.

• Improving learning and physical spaces, so that classrooms, labs, meeting rooms, and other shared spaces empower better teaching, collaboration, and innovation.

• Listening to our faculty, staff, and students, understanding their challenges, and continuously improving our service delivery.