Client Services
The Client Services team is the first point of contact for technology support at Bryn Mawr. We assist faculty, staff, and students in solving technical issues, learning to use new tools, and ensuring reliable access to essential IT and library services.
We are committed to providing clear, timely, and helpful support so that technology enhances, rather than hinders, teaching, learning, research, and administrative work.
What We Do
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Operate the Help Desk for walk-up, phone, email, and online support requests
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Troubleshoot and resolve issues with campus technology and software
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Provide training and documentation on commonly used tools and systems
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Manage device setup, configuration, and support for computers, printers, and other hardware
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Connect users with specialists across LITS for complex or specialized needs
How We Support the College
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Helping students stay connected to learning resources and digital services
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Supporting faculty with reliable classroom, instructional, and research technology
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Enabling staff to work effectively with enterprise applications and productivity tools
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Ensuring all community members have access to responsive, knowledgeable assistance
